Find answers to common questions about flexiSIM.
An eSIM (embedded SIM) is a digital SIM that allows you to activate a data plan without a physical SIM card. Most modern smartphones support eSIM — check our compatibility page to confirm.
After purchase, you'll receive a QR code. Open your phone's Settings, go to Mobile Data / Cellular, and scan the QR code to install. See our installation guide for step-by-step instructions.
Your data plan starts when you activate the eSIM at your destination and connect to a local network. The validity countdown begins from the moment of first connection, not from the date of purchase.
Country-specific plans work only in the selected country. Regional plans (e.g. Europe, Asia) work across all countries in that region with a single eSIM.
Yes, if your plan supports top-ups. You can add more data directly in the app without buying a new eSIM. Look for the "Top Up" badge when browsing packages.
Yes. The eSIM runs alongside your primary SIM. You keep your home number for calls and texts, while the eSIM handles data.
Contact us anytime at support@flexisim.app. Our support team is available 24/7.